Privacy Policy

Last modified: 4/22/22

Introduction

Solair Group, LLC (“Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website www.solairgroup.com (our “Website“) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

  • On this Website.
  • In email, text, and other electronic messages between you and this Website.
  • Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
  • ANY OTHER SOURCES

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
  • Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from the Website

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any information to the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at sales@solairgroup.com.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

  • By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or OTHER PERSONAL INFORMATION COLLECTED / any other identifier by which you may be contacted online or offline (“personal information“);
  • That is about you but individually does not identify you, such as email address; and/or phone number
  • About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons.
  • From third parties, for example, our business partners.

Information You Provide to Us

The information we collect on or through our Website may include:

  • Information that you provide by filling in forms on our Website. This includes information provided at the time of requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
  • Your search queries on the Website.

You also may provide information to be published or displayed (hereinafter, “posted“) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions“). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies 

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.

Third-Party Use of Cookies

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Website or any products or services we offer or provide though it.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information

We may disclose aggregated information about our users without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Solair Group, LLC’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Solair Group, LLC about our Website users is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our terms of use or terms of sale and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Solair Group, LLC, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI“) on the NAI’s website.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

sales@solairgroup.com

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Asiair Asier Elorduy

Sales: Europe, Middle East & Africa

Having worked in the aviation industry for fifteen years, the ever-changing landscape of the industry never fails to surprise me. Fulfilling customers’ needs fuels my passion to consistently under promise and overdeliver, which I accomplish with a portfolio of solutions. Working with Solair has broadened my offerings to include tooling and GSE. 

I graduated with a bachelor’s degree from Larramendi, studying structural engineering and business management. I’ve worked at companies, such as AJW Group, and I’ve been self-employed in the industry. Marrying technical skill with business acumen has allowed me to develop strategies that have helped airlines and MROs resolve issues, which have kept planes flying.  

My biggest challenge hasn’t been the pandemic, where I reinvented my work life, developing relationships that ensured success. The most difficult thing I’ve done was leaving my family in Spain in 2008 to take a job in the UK. Moving from a small town to a large city was jolting enough but having to expand my horizons made me realize that I could be more than I expected. I take that same attitude to my customers, listening intently to create solutions for the problems they face.

Daniel Gutierrez

Regional Sales Manager

The past few years have seen our partners in the aviation industry endure multiple challenges. From obtaining supplies for parts, to supply chain issues, to repairing and maintaining aircraft, and cash flow constraints, the flexibility required by our customers allowed Solair to demonstrate our capabilities. I attribute Solair Group’s array of offerings and decisive attitude to our leadership at the company. 

Our team makes the effort to go above and beyond for our customers, which makes my job of listening and discovering best outcomes for them that much more effective. Challenging though it may be at times, Solair’s ability to accommodate our customers, whether they are airlines, MROs, or parts brokers, has given me the tools to efficiently support their diverse demands. 

I’m no stranger to overcoming obstacles. Multiple options have arisen to tackle adversity, whether it’s been in my personal life or at work. The challenge isn’t the obstacle, it’s remembering to value the experience and to appreciate the opportunity to live it. I’m fortunate to work in the field and in a job that allows me to help our customers overcome the sophisticated and rewarding nature that is the aviation industry.

Lowell Smith

North America Director of Sales

My aviation career began in the USAF as an F-15 Engine Technician. I left the military and completed my bachelor’s degree, but aviation continued to call. I went back to school and received my AMT and FCC licenses, then entered the commercial aviation world. 

As a mechanic, I worked on aircraft from nose to tail. The more I learned, the stronger my skills advanced. Leadership opportunities became available as my knowledge about aircraft and maintenance grew, allowing me to build great teams.

Moving laterally into engineering broadened my experience of operations within the airlines.  I’ve worked for three airlines in various roles, as well as BP Lubricants and NYCO. Each role afforded greater depth in solving unique situations that airlines, OEMs, and MROs face. 

When I met the team at Solair Group, I knew this was my opportunity for continued growth. Solair is a strong group of technical and service-minded individuals. Our job is to listen and identify those areas we can support. We uncover ways to resolve a problem, whether it’s providing tooling or solutions other operations have benefited from. Challenge is not a word we shy away from, which is what makes us successful in helping our clients.

Danny Cepeda

Customer Service

Before the pandemic, I worked in sales at Riverside Paper Company. Boxes, stretch foam, anything that went inside of a warehouse were the products I sold. After Riverside, I worked in a neurologist’s office, which I enjoyed, but growth potential was limited. When the opportunity to work with Solair Group was offered, I put my best foot forward and landed my current position. 

Customers appreciate communication and understanding. I learned that when I was a manager at Aldi Grocery Stores. During my shift, a customer had slipped and fallen. I helped her by calling an ambulance and offering my phone number. Doing those simple two things showed her that my job was to help her, which she greatly appreciated because she felt heard and taken care of.

At Solair Group, I provide customer service to our team and our customers. Our sales team is solely focused on helping our customers by meeting and exceeding their expectations. We offer solutions to individual problems. Working together with our manufacturing team and suppliers, allows Solair to supply outstanding quality tooling and GSE, plus our pricing works within our customers’ budgets, which gives airlines and MROs a solid option.

Amanda Cordero

Inside Sales

In early 2022, I made the move from EAM Worldwide to Solair Group. After spending fifteen great years at EAM working in various positions with increasing responsibility, I realized that I had found my niche, sales, inside sales specifically. 

Challenging myself is how I demonstrate my capability. When I began work at Solair Group, my passion for customer service allowed me to handle the many challenges of learning a new position. 

The aviation industry is a highly specialized one. Each part and tool have a purpose. When a customer contacts us, they are usually on a tight timeline, so we do everything in our power to keep them apprised of shipments. 

In business, not everything is perfect, things happen no matter how hard everyone works. For example, I had to call a client recently because we missed a FedEx pickup. I got on the phone with our client and made arrangements.

I apologized for the mishap, being honest with the client, which they appreciated. They were appreciative of our protocol at Solair. When I went to their office the next day, they shared with me how happy they were with us. We always strive to make our clients pleasantly surprised with our service.

Marcos Alonso

CFO of Solair Group, LLC

I joined Solair in late 2018, while Scott joined in mid-2019. Our extensive corporate experience allowed us to develop a strategy that would take Solair to the next level. As 2019 closed with a strong finish, Solair was positioned for a promising start to 2020.

In 2020 the industry was already showing early slowdowns when the COVID pandemic took hold in March. As the volume of orders reduced, we took quick action, temporarily adjusting our business model and operating capacity, which allowed Solair to continue serving our customers, while getting ahead of the curve.

When the full impact of the pandemic was evident, the market came to a near full stop. We quickly adjusted our plans, which kept the business operating at expected service levels, while continuing to service our customers. Our investors stepped in and acted, providing resources and support at the right time. All realized the situation required a long term outlook, a “holding power.”

Together with our financial partners, we increased Solair’s efficiency, preparing for the “new market“ to emerge. Constant development with a focus on our customers is how we do business.

Isn’t that the kind of partner you want to work with?

Sergio Molina

Director of Operations

Be Proud of Yourself

My career has been spent working in manufacturing. I like planning and working with numbers. Success has come because different people saw my desire to learn and recognized that I was not afraid to work hard-–to challenge myself to reach for what I wanted. 

Before Scott offered me a position at Solair Group in 2019, I was working for a company that made military products. In just a few years, we had built the plant from 35 to 500 people with government defense contracts and orders that totaled 150 million dollars. 

My entire career has been spent in manufacturing, creating strong, healthy relationships within the company and with customers. My experience has taught me that it’s not about how big the challenge is, it’s about how much you believe in yourself. 

I have my dad to thank for my outlook and mindset about work. He taught me to be proud of work and never be afraid of a challenge. My dad didn’t look at situations as a problem, he looked at them as opportunities. He taught me to do the same. 

I’m Sergio Molina, VP of Operations at Solair Group. We welcome the challenges your business faces. How may I help you today?

Ricardo Sierra

Vice-President of Sales

I joined Solair in January 2021. Scott, Marcos, and I had discussed my taking on the role of VP of Sales in 2020. However, we were in unprecedented times, so we waited until the market stabilized, and then I became a part of the team.

Having made the choice to work for a smaller firm, in a position where my experience would directly impact the company, I was excited to share my expertise and ideas, as well as learn from individuals who had extensive corporate experience.  

Over the many years of working in customer service in various business models and industries, I have learned one very important lesson: True customer service is being the solution to a problem.

No matter the situation, my goal is the same: to maintain the highest level of commitment to and stay in communication with my customers. If a problem happens, I explain it to the customer and share with them the steps taken to deal with the issue. Then, I follow up with them, explaining how the issue will be rectified in the future. 

Regardless of industry, customers remember a business that puts their needs first, seeing contacts as partnerships, not just transactional connections. 

I’m Ricardo Sierra, VP of Sales, and I’m your partner at Solair. 

Scott Cummings

President of Solair Group, LLC.

My career in engineering began a couple of years after I was awarded my degree. The first few years between university and my first “real job” at B/E Aerospace was spent on a boat, learning to be a part of a crew, which gave me valuable insight later in my career. 

After starting at B/E Aerospace as an engineer, I took on larger roles in the company with increasing responsibility. As my positions changed, I noticed that what really got me out of bed in the morning was the opportunity to help others realize their potential and see what they could accomplish by working in concert with one another.  The value that high performing teams, with the right focus and guidance, could create for a business, its customers and our employees.

In 2019, I joined Solair Group. Stepping again into a role as a new leader. Proud to join a business with such a strong value proposition for our industry.  We’ve taken risks, accelerated change, and laid a foundation for the future with one thing in mind – how can we best serve our customer’s needs.

I’m Scott Cummings, President of Solair Group. How may I help you?